Payment Policy
Payment policy
At Dulcira, we aim to provide a clear, secure, and convenient checkout experience. This Payment Policy explains which payment methods we accept, how payments are processed, and how we help protect your payment information.
Checkout process
When you are ready to complete your purchase, click the “Proceed to checkout” button. You may complete your order as a guest or by creating an account.
At checkout, you will be able to review your order details, including the products selected, billing information, delivery information, and the total amount due before completing payment.
Please make sure that your billing address, delivery address, email address, and payment details are accurate before submitting your order.
Accepted payment methods
Dulcira accepts the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Maestro
- MasterCard
- PayPal
- Shop Pay
- UnionPay
- Visa
Payment security
All card transactions are processed through a secure payment environment. Our checkout uses SSL encryption to help protect your personal and payment information during transmission.
You can identify a secure connection by looking for the padlock icon in your browser and “https://” in the address bar.
Dulcira does not store your full credit or debit card details after your order is completed. Payment information is processed securely by our payment providers and banking partners.
Payment verification
To help protect customers and prevent unauthorised transactions, certain payments may be subject to additional verification checks.
For some orders, we may need to confirm payment, billing, or contact details before processing the order. Please ensure that your contact information is accurate and up to date in case we need to reach you.
If we are unable to verify the required information, your order may be delayed, placed on hold, or cancelled where necessary.
Payment confirmation
Once your payment has been successfully processed, you will receive an order confirmation email at the email address provided during checkout.
If you do not receive an order confirmation after completing payment, please check your spam or junk folder first. If you still cannot find it, contact us at support@dulcira.com so we can assist you.
Failed or declined payments
If your payment is declined or cannot be completed, please check that your payment details, billing address, and available funds are correct.
You may try another accepted payment method or contact your bank or payment provider for further assistance.
Orders are only processed after payment has been successfully completed and confirmed.
Contact Information
If you have any questions, please contact us using the details below:
Dulcira
Newtonlaan 115
Utrecht 3584 BH
Netherlands
Email: support@dulcira.com
Phone: +31 85 250 2549
Customer service hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Our customer support team aims to respond to all emails and messages within 24 hours during business days.