Privacy Policy

Last updated: May 2026

Dulcira operates this website and online store to provide customers with access to our products, services, order features, customer support, and related shopping tools. This Privacy Policy explains how Dulcira collects, uses, stores, and shares personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Dulcira is powered by Shopify, which helps us operate our online store and provide a secure shopping experience. Please read this Privacy Policy carefully so you understand how your personal information is handled.

Personal information we collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you. The type of information we collect depends on how you interact with our store and services.

We may collect the following types of personal information:

  • Contact details: such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: such as the products you view, add to your cart, purchase, return, exchange, or cancel.
  • Payment information: such as payment method, payment confirmation, transaction details, and other information required to process your order securely.
  • Account information: such as your username, password, preferences, saved details, and account settings.
  • Customer support information: such as the details you provide when contacting us about an order, return, exchange, complaint, or general enquiry.
  • Device and technical information: such as your IP address, browser type, device type, network information, and similar technical identifiers.
  • Website usage information: such as how you interact with our website, pages viewed, products viewed, and other browsing activity on our store.

How we collect personal information

We may collect personal information from the following sources:

  • Directly from you: when you place an order, create an account, contact us, complete a form, or otherwise provide information to us.
  • Automatically through our website: when you browse or interact with our store, including through cookies and similar technologies.
  • From service providers: including Shopify, payment processors, shipping partners, customer support tools, analytics providers, and other partners that help us operate our store.
  • From business or marketing partners: where permitted by applicable law and where relevant to the services we provide.

How we use your personal information

We use personal information to operate our store, process orders, provide customer support, improve our services, and comply with legal obligations.

We may use your personal information for the following purposes:

  • To process and fulfil orders: including confirming your order, processing payment, arranging delivery, handling returns, exchanges, refunds, and providing order updates.
  • To provide customer support: including responding to questions, resolving issues, processing requests, and maintaining communication with you.
  • To manage your account: including account creation, login, saved preferences, order history, and account security.
  • To improve our store and services: including analysing website performance, improving product selection, improving user experience, and personalising parts of your shopping experience.
  • To provide marketing and advertising: including sending promotional emails where permitted, showing relevant advertisements, and measuring the effectiveness of marketing campaigns.
  • To protect our store and customers: including detecting, preventing, and investigating fraud, unauthorised activity, security issues, or misuse of our services.
  • To comply with legal requirements: including responding to lawful requests, enforcing our policies, keeping required business records, and complying with applicable laws and regulations.

Marketing communications

If you subscribe to marketing emails or otherwise agree to receive promotional messages from Dulcira, we may use your contact details to send you updates, offers, product information, and other marketing communications.

You can opt out of promotional emails at any time by using the unsubscribe link included in our emails. If you opt out of marketing communications, we may still send you non-promotional emails related to your orders, account, returns, refunds, or customer service requests.

Cookies and similar technologies

Our website may use cookies and similar technologies to help our store function properly, remember your preferences, understand how visitors use our website, improve performance, and support advertising or analytics services.

You may be able to manage or disable cookies through your browser settings. Please note that some parts of our website may not function properly if certain cookies are disabled.

How we share personal information

We may share personal information with trusted third parties when necessary to operate our store, provide services, complete transactions, comply with legal obligations, or protect our rights.

We may share personal information with:

  • Shopify: which hosts and powers our online store.
  • Payment providers: to securely process payments and refunds.
  • Shipping and fulfilment partners: to prepare, dispatch, deliver, and track orders.
  • Customer support providers: to help us respond to enquiries and resolve customer issues.
  • Analytics and technology providers: to help us understand website performance and improve our services.
  • Marketing and advertising partners: where permitted by law, to provide relevant advertising and measure campaign performance.
  • Legal, regulatory, or law enforcement authorities: where required by applicable law or valid legal process.
  • Business partners or successors: in connection with a business transaction, such as a merger, sale, restructuring, or transfer of business assets.

Relationship with Shopify

Dulcira uses Shopify to operate and host our online store. Shopify may collect and process personal information about your access to and use of our store in order to provide, support, protect, and improve its services.

Information you submit through our store may be shared with Shopify and relevant third parties, including parties located outside your country of residence, where necessary to provide our services. Shopify may also process personal information in connection with enhanced features, analytics, fraud prevention, and personalised shopping experiences.

To learn more about how Shopify handles personal information, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

Third-party websites and links

Our website may include links to third-party websites, tools, platforms, or services. These third-party websites are not operated or controlled by Dulcira.

If you visit a third-party website through a link on our store, we recommend reviewing that website’s privacy policy, terms, and security practices. Dulcira is not responsible for the privacy, security, accuracy, or content of third-party websites.

Children’s privacy

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below so we can review and delete the information where required.

Security of your information

We take reasonable steps to protect personal information and support a secure shopping experience. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

The retention period may vary depending on the type of information, the reason it was collected, and any legal or operational requirements that apply.

Your rights and choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to access: You may request access to personal information we hold about you.
  • Right to correction: You may request that inaccurate or incomplete personal information be corrected.
  • Right to deletion: You may request that we delete personal information we hold about you, subject to legal or operational requirements.
  • Right to portability: You may request a copy of certain personal information in a portable format, where applicable.
  • Right to object or restrict processing: You may have the right to object to or restrict certain uses of your personal information.
  • Right to withdraw consent: Where we rely on consent to process your personal information, you may withdraw that consent at any time.
  • Right to manage marketing preferences: You may unsubscribe from promotional emails using the unsubscribe link included in our emails.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing a request, as permitted or required by law.

To exercise your rights, please contact us using the contact details provided below. To learn more about privacy rights related to data processed by Shopify, you can visit the Shopify Privacy Portal.

UK and European Economic Area privacy rights

If you are located in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws. These may include the right to object to processing, request restriction of processing, withdraw consent, and lodge a complaint with a data protection authority.

If personal information is transferred outside the United Kingdom or European Economic Area, we rely on recognised transfer safeguards where required, such as Standard Contractual Clauses or other lawful transfer mechanisms.

International transfers

We may transfer, store, or process personal information outside the country where you live. When we do so, we take steps designed to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

Complaints

If you have a complaint about how Dulcira handles your personal information, please contact us using the contact details below. We will review your concern and respond as appropriate.

Depending on where you live, you may also have the right to contact your local data protection authority. For the European Economic Area, you can find information about data protection authorities through the European Data Protection Board.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we make updates, we will post the revised Privacy Policy on this website and update the “Last updated” date at the top of this page.

Contact Information

If you have any questions, please contact us using the details below:

Dulcira
Newtonlaan 115
Utrecht 3584 BH
Netherlands

Email: support@dulcira.com
Phone: +31 85 250 2549

Customer service hours:
Monday–Friday: 8:00 AM–6:00 PM GMT

Our customer support team aims to respond to all emails and messages within 24 hours during business days.