Shipping Policy
Shipping information
At Dulcira, we aim to provide clear and transparent delivery information before and after you place an order. Our total delivery time is calculated as follows: processing time + shipping time = total delivery time.
The delivery estimates below are based on previous order data and are provided as a guide. Actual delivery times may vary due to courier delays, public holidays, incorrect address details, or other circumstances outside our control.
Delivery location
Dulcira currently ships orders within the United Kingdom.
Shipping cost
We offer free shipping on all orders within the United Kingdom.
Processing time
Order processing typically takes 1–5 business days. Processing takes place from Monday to Friday, excluding public holidays.
Our daily order cut-off time is 12:00 AM GMT. Orders placed after the cut-off time may begin processing on the next business day.
Once your order has been processed, it will be dispatched as soon as possible.
Shipping time
Shipping time begins once your order has been dispatched. Delivery typically takes 1–5 business days from Monday to Friday.
Shipping details
- Destination: United Kingdom
- Products: All items
- Shipping cost: Free of charge
- Processing time: 1–5 business days, Monday–Friday
- Order cut-off time: 12:00 AM GMT
- Shipping time: 1–5 business days, Monday–Friday
- Total estimated delivery time: 2–10 business days
Shipping carrier
Orders shipped within the United Kingdom are handled by Royal Mail.
Tracking your order
Once your order has been shipped, you will receive an email with your tracking number and delivery information.
You can also check the status of your order through our Track My Order page.
If you do not receive tracking information or if your tracking number does not update, please contact us at support@dulcira.com and we will assist you.
Address changes
If you need to change your delivery address, please contact us as soon as possible after placing your order at support@dulcira.com.
We will do our best to update your address before dispatch. However, we cannot guarantee changes once an order has already been processed, dispatched, or handed over to the carrier.
Order cancellations
You may request to cancel your order before it has been shipped. Once an order has been dispatched, cancellation may no longer be possible.
If your order has already been dispatched, you may still request a return in line with our Return and Refund Policy.
Delays and disruptions
While we aim to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes of delay include:
- Public holidays or reduced courier operating schedules.
- Incorrect, incomplete, or unclear delivery address details.
- High order volumes during busy periods.
- Courier delays or delivery disruptions outside our control.
- Weather conditions or other unexpected events affecting delivery services.
If your order is taking longer than expected, please contact us and we will help check the status of your delivery.
Damaged packages
If your package arrives visibly damaged, please refuse delivery where possible and contact us immediately.
If the package was delivered while you were away and you later notice damage, please contact our customer service team at support@dulcira.com. Include your order number, a short description of the issue, and photos of the damaged package and item where applicable so we can assist you with the next steps.
Contact Information
If you have any questions, please contact us using the details below:
Dulcira
Newtonlaan 115
Utrecht 3584 BH
Netherlands
Email: support@dulcira.com
Phone: +31 85 250 2549
Customer service hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Our customer support team aims to respond to all emails and messages within 24 hours during business days.