Terms of service
Overview
Welcome to Dulcira. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our store, place an order, or use any related features, tools, products, or services.
The terms “we”, “us”, and “our” refer to Dulcira. Our online store is powered by Shopify, which helps us provide a secure and reliable shopping experience.
By accessing or using this website, you agree to these Terms of Service and to our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.
Section 1 – Access and account
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence. If you allow a minor dependent to use this website through your device or account, you are responsible for their use of the services.
To place an order or use certain features, you may need to provide personal, billing, payment, and shipping information. You agree that all information you provide is accurate, complete, and up to date.
You are responsible for keeping your account login details secure and for all activity that takes place under your account. You must not sell, transfer, assign, or share your account with another person.
Section 2 – Our products
We aim to describe and display our products as accurately as possible. However, product colours, finishes, and appearance may vary slightly depending on your device, screen settings, lighting, and display quality.
Product information, availability, descriptions, images, and prices may be updated from time to time. We may also discontinue products or limit quantities available for purchase where necessary.
We reserve the right to limit sales of our products or services to any person, region, or jurisdiction where required or permitted by law.
Section 3 – Orders
When you place an order through our website, you are making an offer to purchase the selected product(s). Your order is accepted only once we confirm the order and successfully process your payment.
Please review your order details carefully before completing checkout. Once an order has been accepted, cancellation or modification may not always be possible.
If we need to reject, modify, or cancel an order, we will try to contact you using the email address, billing address, shipping address, or phone number provided at checkout.
Returns, refunds, and exchanges are handled according to our Refund Policy. Nothing in these Terms affects your statutory consumer rights.
Products purchased from Dulcira are intended for personal or household use and must not be purchased for resale or unauthorised export.
Section 4 – Prices and billing
Prices, discounts, promotions, and product availability may change without notice. The price charged for an order is the price shown at checkout at the time the order is placed.
Unless stated otherwise, product prices may exclude taxes, shipping fees, handling fees, customs duties, or import charges. Any applicable costs will be shown where available before you complete your order.
From time to time, we may offer promotions or discounts. These may be subject to separate terms and conditions. If promotional terms conflict with these Terms, the promotional terms will apply for that promotion.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases. You confirm that you are authorised to use the payment method provided and that the payment provider may charge the full amount due for your order.
Section 5 – Shipping and delivery
Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may be affected by courier delays, customs procedures, public holidays, weather conditions, high order volumes, or other circumstances outside our control.
Risk of loss or damage passes to you when you, or a person nominated by you, takes physical possession of the products. If you choose to use your own carrier instead of a shipping option offered by us, risk passes to you when we hand the products to that carrier.
For more information about delivery times, shipping costs, and delivery locations, please review our Shipping Policy.
Section 6 – Intellectual property
All content and materials on this website, including text, images, graphics, logos, icons, product information, videos, audio, design, layout, and branding, are owned by Dulcira, our affiliates, our licensors, or relevant third parties.
You may use this website only for personal and non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, display, sell, or create derivative works from any part of the website or services without prior written permission.
Nothing in these Terms gives you ownership of Dulcira’s, Shopify’s, or any third party’s intellectual property rights.
Section 7 – Optional tools
We may provide access to third-party tools, apps, integrations, or features that we do not own, monitor, or control.
These tools are provided “as is” and “as available”. We are not responsible for the availability, accuracy, performance, security, or content of third-party tools.
Your use of third-party tools is at your own discretion and risk. Please review and understand the terms and policies of any third-party provider before using their tools or services.
Section 8 – Third-party links
Our website may contain links to third-party websites, platforms, services, or content. These links are provided for convenience and do not mean that Dulcira controls or endorses those third parties.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites. If you visit or buy from a third-party website, you do so at your own risk.
Questions, concerns, or complaints about third-party products or services should be directed to the relevant third party.
Section 9 – Relationship with Shopify
Dulcira’s online store is hosted and supported by Shopify. However, any purchase made through this website is a direct transaction between you and Dulcira.
Shopify is not responsible for your purchases, orders, returns, refunds, exchanges, customer service requests, or any claims arising from your transaction with Dulcira.
Section 10 – Privacy policy
Personal information collected through this website is handled according to our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process certain information related to your use of the website. You can learn more by reviewing Shopify’s privacy information at Shopify Consumer Privacy Policy.
By using this website, you acknowledge that you have read and understood how personal information may be collected, used, and processed.
Section 11 – Feedback
If you submit reviews, comments, ideas, suggestions, photos, testimonials, or other feedback to Dulcira, you confirm that you have the right to provide that content.
By submitting feedback, you grant Dulcira permission to use, reproduce, publish, display, distribute, and adapt that feedback for business, marketing, service improvement, or commercial purposes, where permitted by law.
Your feedback must not be unlawful, abusive, defamatory, misleading, offensive, or infringe the rights of another person. You must not submit viruses, malware, or harmful code.
We may review, edit, or remove feedback that we consider inappropriate, unlawful, misleading, or in breach of these Terms.
Section 12 – Errors, inaccuracies, and omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, stock availability, or other details.
We reserve the right to correct errors, update information, or cancel orders where information is inaccurate or incomplete, including after an order has been submitted.
If an error affects your order, we will try to notify you using the contact details provided at checkout.
Section 13 – Prohibited uses
You agree to use this website and our services only for lawful purposes. You must not use the website or services:
- For any unlawful, fraudulent, harmful, or misleading purpose.
- To violate any applicable laws, regulations, or third-party rights.
- To infringe intellectual property, privacy, or other legal rights.
- To harass, abuse, insult, harm, defame, threaten, or discriminate against others.
- To submit false, inaccurate, or misleading information.
- To upload or transmit viruses, malware, or harmful code.
- To send spam, phishing messages, unsolicited promotions, or other unwanted communications.
- To scrape, crawl, copy, extract, or collect information from the website without permission.
- To interfere with the security, functionality, or operation of the website or related services.
- To impersonate another person or misrepresent your identity.
We reserve the right to suspend or terminate access to our services if these restrictions are violated.
Section 14 – Termination
We may suspend or terminate your access to the website or services at any time if we believe you have breached these Terms, violated applicable law, or used the services in a harmful or improper way.
You remain responsible for any amounts due up to the date of termination.
Any sections of these Terms that are intended to continue after termination will remain in effect, including sections relating to intellectual property, feedback, liability, indemnification, governing law, privacy, and any other provisions that by their nature should survive.
Section 15 – Disclaimer of warranties
We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website or services will always be uninterrupted, error-free, secure, or available at all times.
Except where expressly stated by Dulcira or required by law, the website, services, and products are provided “as is” and “as available”, without warranties or conditions of any kind, whether express or implied.
Some laws do not allow certain warranty exclusions, so parts of this section may not apply to you.
Section 16 – Limitation of liability
To the fullest extent permitted by law, Dulcira, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages.
This may include loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or similar losses arising from your use of the website, services, or products.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
Section 17 – Indemnification
You agree to indemnify and hold harmless Dulcira, Shopify, our affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, or expenses arising from your breach of these Terms, your violation of applicable law, your misuse of the services, or your infringement of another person’s rights.
We will notify you of any relevant claim where appropriate and may control the defence and settlement of such claims as permitted by law.
Section 18 – Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law or removed where necessary.
The remaining sections of these Terms will continue to remain valid and enforceable.
Section 19 – Waiver and entire agreement
If we do not immediately enforce any part of these Terms, this does not mean that we waive our right to enforce it later.
These Terms of Service, together with any policies or rules posted on our website, form the full agreement between you and Dulcira regarding your use of the website and services.
Section 20 – Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate our rights and obligations under these Terms where necessary for business, legal, or operational reasons.
Section 21 – Governing law
These Terms of Service and any related agreements are governed by and interpreted in accordance with the laws of the jurisdiction where Dulcira is headquartered.
Nothing in this section affects any mandatory consumer protection rights that apply in your country or region.
Section 22 – Headings
Headings are included for convenience only and do not affect the meaning or interpretation of these Terms.
Section 23 – Changes to these Terms of Service
You can review the most current version of these Terms of Service on this page at any time.
We may update, modify, or replace parts of these Terms from time to time by posting the updated version on our website. When required by law, we will provide notice of material changes.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
Section 24 – Contact information
If you have any questions, please contact us using the details below:
Dulcira
Newtonlaan 115
Utrecht 3584 BH
Netherlands
Email: support@dulcira.com
Phone: +31 85 250 2549
Customer service hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Our customer support team aims to respond to all emails and messages within 24 hours during business days.